With another year in the books, we are pleased to share our 2019 annual report.
carafem has a singular vision: to ensure that people are in control of their reproductive destinies and receive high-quality care with respect and compassion. Our commitment to this belief informs everything that we do and has propelled carafem to be one of the leaders in reproductive health care in the United States.
Access to abortion care and reproductive health services in the United States is under attack. Unnecessary restrictions are being placed on reproductive health care in attempts to limit access and restrict people from receiving the care they deserve. As such, the need for accessible, innovative, and professional health care is greater than ever.
To address these needs, carafem continues to grow and find ways to serve current and new communities. We have recently opened new centers serving the Chicago and Nashville metro areas, and are reaching more clients than ever before. In our Chicago center, some 30% of all clients traveled over 100 miles to receive care, from Wisconsin to Iowa, Indiana, and even Kentucky.
To improve and expand upon appointment availability in Georgia, we launched a successful telemedicine program where clients speak directly with their provider through secure, encrypted video conferencing software. With a limited number of abortion providers in Georgia, telemedicine allows us to bring trusted physicians into the office via technology to support the increased demand in the South. 30% of all clients in Georgia were served through telemedicine appointments last year. With the incorporation of this technology, carafem was able to increase the number of clients seen in Georgia by nearly 15% over the prior year, while reducing our traveling physician expense.
Client-centered care continues to be a top priority at carafem. We listen to each client’s needs and respect their preferences, values, and time. By paying close attention to our clients, we’ve maintained a very consistent carafem experience that yielded client satisfaction scores of 98% for the year. Through online scheduling and telemedicine, we were able to make booking easier and offer more appointments; all while maintaining an average visit length of 60 minutes or less.
2019 will be focused on growth and innovation. We plan to open additional carafem centers to meet increasing client demand and will offer the same high-quality carafem experience in new communities. We will continue to push boundaries and fight stigma with bold advertising and explore innovation through participation in cutting-edge abortion care research studies.
carafem’s success would not be possible without the enthusiastic work of the carafem team, donors, and volunteers. We thank you for your support.