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We know you want to feel confident your booking went through. You should get a confirmation email within a few minutes of scheduling your appointment or placing your order.

If you don’t see it:

• Peek in your spam or junk folder (sometimes emails hide there)

• Make sure the email address you gave us was correct

• Try searching your inbox for “carafem” — it often pops right up

If it’s still missing, give us a call. We can confirm your details and clear up any questions.

After you schedule an appointment or request online care, you'll receive a text and email with a link to complete your consent forms. These are really important to complete. Remember, we can't ship your medication until we receive them.

If you don’t see your consent forms:

• Look in your spam or junk folder in case our email it didn't make it to your priority inbox

• Make sure the email address and phone number you gave us were correct

• Try searching your inbox for "carafem"

Problems with your consent forms? You can reply to the text message we sent, call us at (855) 729-2272, or send a message through the Athena client portal and we’ll make sure you get what you need.

After you complete your consent forms it might take 1-2 business days until your care request is reviewed and approved by a clinician. Then, once you are approved, we’ll ship your medications and send you a tracking number.

How long does it take?

• If you haven’t completed your consent forms yet, check your texts and emails. We can’t ship medications until these are complete.

• Once you are approved, your package should arrive within 1–4 business days of shipping.

• Sometimes delays happen (weather, mail slowdowns). Your tracking information will adjust if this is the case.

If you don't see your tracking number: Double check your texts and check your spam or junk folder for a message from us. Otherwise, give us a call so we can check on it and make sure you get what you need.

Your package includes step-by-step instructions that will guide you through the exact steps you need to take to complete your abortion process.

How to get support:

• Send a text to your virtual care assistant. Cara will send you help and reminders once you start the at-home abortion process. You can always send questions and concerns to get help from our team.

• Call (855) SAY-CARA to talk. If you want reassurance, or just need to talk to someone, you can always give us a ring.

If you’ve misplaced your instructions or feel unsure at any point, please get in touch. You don’t have to guess — we’ll guide you through it.