What’s it like to have an abortion through carafem’s video visits?
The reason why we do our work is simple: we’re here to provide the very best medical experience possible. At carafem, we consider client satisfaction to be the heart of our experience. But how do we know our level of care is resonating, especially with our clients talking to a carafem medical provider online with telehealth?
Recently, we heard from a carafem client who received care with an online video chat with our virtual medical team. Their review appeared on Reddit and we were blown away by the kind words:
I found out I was pregnant very early (about 4 weeks)… I was googling a bunch of things, because I was scared and confused. Carafem showed up on google. It said that they could do a virtual session with a licensed professional, and the pills would be delivered to my house… I had this virtual call on Tuesday. My package came on Thursday… I’m so happy I found them, because I don’t know what I would’ve done. The only reason I’m posting this is to tell other women about them. I didn’t know they were a thing until they stumbled on my google search.
According to our client, when they found out that they were pregnant they called a local abortion provider and although the information they got was helpful – the cost for the abortion was high, and the appointment itself was going to take between 4 to 6 hours. With an 8-year-old child at home, they didn’t know how to make that work. Ain’t nobody got time for that, especially during a global pandemic!
Our client also had no transportation as they had recently gotten into a car accident, so finding a way to get to the local clinic was going to be tough… did we mention that there’s a pandemic going on?
Luckily while searching the web, they came across carafem. When they learned carafem offers at home abortion pills, which include a secure and private virtual video session with a carafem medical professional, and the medication could be mailed to their home, they were convinced. Woo-hoo!
No need to find child care, find transportation, or even leave the house! After a quick phone call, an appointment was made.
What happens during a video visit?
On the day of the appointment, our client received an email to join a secure video conference with a member of our virtual medical team. A client care coordinator first checked in with our client to make sure they were in a safe environment and confirmed they were aware of all of the options before they were joined by a carafem medical provider.
Our doctor reviewed their medical history and together, they came up with a care plan for how and when to best use the medications safely and privately at home. The visit took only about 30 minutes.
Fast shipping, and 24/7 medical support following your call.
This appointment was on a Tuesday. By Thursday, our client received their abortion pill medication package. Not only did it include info and instructions just as the provider had promised, but it also included some extra goodies like herbal tea and a heating pad to help ease any cramping one might experience during a medical abortion.
Our client said that they were sharing this story online in case other people needed more options when it comes to abortion care. They said that they were so happy to have found us, and we couldn’t agree more!
You Get Ongoing Medical Support and Follow-up Appointments
In this situation, our client first used our virtual telehealth option and received abortion medication in the mail. During their follow-up phone appointment with one of our virtual care team, it was determined that they were one of a very few who needed additional follow up care. (BTW, the abortion pill is 98% effective and is safer than over-the-counter pain medications.)
Our care coordinator immediately scheduled an in-person appointment at no additional cost for our client at the closest clinic, which happened to be our DC area health center. After that, our DC team stepped in and did what we do best – provide compassionate and judgment-free medical care with urgency, professionalism, and kindness.
More Testimonials for carafem’s At Home Abortion Pills
Carafem was kind, professional, and compassionate. I keep using that word because they just all seemed to truly care about women’s health and what I was going through. They acted with urgency when it became clear that I needed extra help, and I’m so thankful for that.
Not only are these reviews telling us that our clients feel that we’re doing a good job, but we also got some numbers to back it up. Between March 2018 and December 2019, we participated in a study conducted by independent researchers at Ibis Reproductive Health to evaluate our client’s perception of care.
According to the report, “survey responses indicate that, regardless of service delivery model, carafem clients had extremely positive experiences receiving abortion services. Given the high levels of satisfaction among telehealth clients, carafem clinics and staff should look for ways to expand and improve telehealth services.”
Stay tuned because, with reviews like these, that is exactly what we intend to keep doing.
Read Even More carafem Reviews
Amazing team. The video visit took me approximately 30 minutes and the package came with very clear instructions. Overall the process was a lot less painful than I imagined it would be.
Thank you carafem & team!
I am truly so grateful for carafem. The whole process was fast and easy. They even sent me some things to help make the process a little more comfortable, like a heat pack, pad, mints, and of course a thorough instruction packet. Thank you all at carafem for making my experience a lot less scary.
I'm so grateful
I am so grateful for the providers of this company! Everyone was professional and caring and made the process as comfortable as possible especially due to being able to complete the appointment in my own home.
Beyond my expectations!
My experience during the virtual appointment went beyond my expectations. In fact the entire process was very easy and put my anxiety to rest. The lady I spoke with during my appointment was incredible. She was warm, kind, and personable while putting my mind at ease. Not once did she ever make me feel like I was being judged or make me uncomfortable. I really appreciate it and want to say thank you! It’s people like her that make the world a better kinder place and its because of her I’d come back if I ever found myself in need again. Again thanks!
Abortion Pills by Mail Appointment
Wow! All I can say is THANK you carafem for making this process easy for me! As a first timer, I was extremely nervous but everyone made the process go smoothly and made me feel extremely comfortable.