What’s it like to have an abortion through carafem’s video visits?
The reason why we do our work is simple: we’re here to provide the very best medical experience possible. At carafem, we consider client satisfaction to be the heart of our experience. But how do we know our level of care is resonating, especially with our clients talking to a carafem medical provider online with telehealth?
Recently, we heard from a carafem client who received care with an online video chat with our virtual medical team. Their review appeared on Reddit and we were blown away by the kind words:
I found out I was pregnant very early (about 4 weeks)… I was googling a bunch of things, because I was scared and confused. Carafem showed up on google. It said that they could do a virtual session with a licensed professional, and the pills would be delivered to my house… I had this virtual call on Tuesday. My package came on Thursday… I’m so happy I found them, because I don’t know what I would’ve done. The only reason I’m posting this is to tell other women about them. I didn’t know they were a thing until they stumbled on my google search.
According to our client, when they found out that they were pregnant they called a local abortion provider and although the information they got was helpful – the cost for the abortion was high, and the appointment itself was going to take between 4 to 6 hours. With an 8-year-old child at home, they didn’t know how to make that work. Ain’t nobody got time for that, especially during a global pandemic!
Our client also had no transportation as they had recently gotten into a car accident, so finding a way to get to the local clinic was going to be tough… did we mention that there’s a pandemic going on?
Luckily while searching the web, they came across carafem. When they learned carafem offers at home abortion pills, which include a secure and private virtual video session with a carafem medical professional, and the medication could be mailed to their home, they were convinced. Woo-hoo!
No need to find child care, find transportation, or even leave the house! After a quick phone call, an appointment was made.
What happens during a video visit?
On the day of the appointment, our client received an email to join a secure video conference with a member of our virtual medical team. A client care coordinator first checked in with our client to make sure they were in a safe environment and confirmed they were aware of all of the options before they were joined by a carafem medical provider.
Our doctor reviewed their medical history and together, they came up with a care plan for how and when to best use the medications safely and privately at home. The visit took only about 30 minutes.
Fast shipping, and 24/7 medical support following your call.
This appointment was on a Tuesday. By Thursday, our client received their abortion pill medication package. Not only did it include info and instructions just as the provider had promised, but it also included some extra goodies like herbal tea and a heating pad to help ease any cramping one might experience during a medical abortion.
Our client said that they were sharing this story online in case other people needed more options when it comes to abortion care. They said that they were so happy to have found us, and we couldn’t agree more!
You Get Ongoing Medical Support and Follow-up Appointments
In this situation, our client first used our virtual telehealth option and received abortion medication in the mail. During their follow-up phone appointment with one of our virtual care team, it was determined that they were one of a very few who needed additional follow up care. (BTW, the abortion pill is 98% effective and is safer than over-the-counter pain medications.)
Our care coordinator immediately scheduled an in-person appointment at no additional cost for our client at the closest clinic, which happened to be our DC area health center. After that, our DC team stepped in and did what we do best – provide compassionate and judgment-free medical care with urgency, professionalism, and kindness.
More Testimonials for carafem’s At Home Abortion Pills
Carafem was kind, professional, and compassionate. I keep using that word because they just all seemed to truly care about women’s health and what I was going through. They acted with urgency when it became clear that I needed extra help, and I’m so thankful for that.
Not only are these reviews telling us that our clients feel that we’re doing a good job, but we also got some numbers to back it up. Between March 2018 and December 2019, we participated in a study conducted by independent researchers at Ibis Reproductive Health to evaluate our client’s perception of care.
According to the report, “survey responses indicate that, regardless of service delivery model, carafem clients had extremely positive experiences receiving abortion services. Given the high levels of satisfaction among telehealth clients, carafem clinics and staff should look for ways to expand and improve telehealth services.”
Stay tuned because, with reviews like these, that is exactly what we intend to keep doing.
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Great Smooth Service!
I will say i was a little worried about using a service i had no real information on or had heard of. I did reach out to another place that had the service but i had to go into the office and it also cost a lot more in price, I loved how with carafem it would be descreet and through the mail, i decided to do a little research on carafem and after reading about the company and also reading great reviews i made the decision to give them a try . i am very pleased with my decision and i give 5 stars to carafem. I would for sure recommend this service to anyone just wondering and googling for a good option .
They made me feel comfortable, confident, and safe
This is my first time dealing with carafem and I am beyond grateful. From setting up the appointment to speaking with the ladies, I felt very comfortable, confident, and safe. They answered any questions or concerns I had. Was very helpful in assisting me with financial aid. My appointment was stress free and fairly quick. I received my package 2 days after my appointment, and let me tell you, I was so very impressed with the “care package” not only was my medication in the package but they also included a peppermint tea bag, a hot pack for the cramps, a couple of mints for nausea and an underwear pad! It might not be much but this really means a lot to someone who is dealing with this type of situation. Carafem is really compassionate and professional. I would definitely recommend this to anyone. It is a much better experience than having to go to a clinic!
So welcoming and nonjudgmental
The women I spoke to during my appointment were so kind, and made sure I understood everything. I felt very comfortable talking with them. I was feeling embarrassed about my pregnancy and abortion before having this appointment, but they were so welcoming and nonjudgemental that it made me want to cry with relief. It was great having someone be so kind during this hard time, and I’m so glad I chose to have an appointment with carafem!