carafem’s Immediate Evaluation Refund Policy
Thank you for choosing carafem. Our goal is to provide best-in-class care, ensuring a high level of satisfaction from the people we serve. We understand that sometimes plans change — maybe you discover you’re not pregnant or decide to go a different route. We get it. Please read our refund policy below which outlines if, when, and how you may be able to request a refund.
- After submitting your payment, before medication ships: After you have submitted your payment but before the medication is shipped, if you happen to change your mind, decide not to complete the consent forms, or encounter circumstances that prevent you from receiving the medication by mail, you have the option to request a refund. However, please note that a processing fee of $50 will be deducted from the amount paid. To request a refund, please contact us at 1855-SAY-CARA // 1-855-729-2272.
- Your medication shipped and/or you received your medication. Once the medication has shipped, carafem is unable to process any refunds. We recommend reviewing your order and confirming your requirements before placing it. If you have any concerns or questions, please reach out to our care coordinator team for assistance prior to shipment.
- Refund Processing Time: Once a refund request is received and approved, we will initiate the refund process. Please allow a reasonable processing time for the refund to be credited back to the original payment method used. The exact processing time may vary depending on the payment provider and bank involved.
- Exclusions: This refund policy does not apply to situations where the product is defective or there was an error on our part. In such cases, please contact our care coordinator team immediately, and we will work to resolve the issue promptly and provide appropriate compensation or replacement.
- Changes to the Refund Policy: carafem reserves the right to modify, amend, or update this refund policy at any time, without prior notice. Any changes made to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically for any updates or changes.
If you have any questions or concerns regarding our refund policy, please contact us at 1855-SAY-CARA // 1-855-729-2272.
carafem Refund Policy – Version 1.0 – July 24, 2023